ARK Software Privacy Statement

Privacy Policy

Last updated: 03/13/2026

ARK Awana Record Keeping Software (“ARK,” “we,” “us,” or “our”) operates the website located at www.arkweb.org and related pages, including www.arkweb.org/ARKWeb

collectively, the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit the Website, create an account, purchase services, or otherwise interact with us online.

By using this Website, you consent to the practices described in this Privacy Policy.

1. Who We Are

This Website is owned and operated by:

ARK Awana Record Keeping Software
4336 County Road 1114 W
Kilgore, TX 75662
United States

Email: ark@arkweb.org

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • register for an account;

  • contact us by email or through the Website;

  • purchase software, services, or related products;

  • request support;

  • subscribe to updates or other communications; or

  • use features connected with downloads, installation, updates, or account access.

Depending on how you interact with us, this information may include:

  • name;

  • email address;

  • mailing address;

  • billing information;

  • payment-related information;

  • account credentials;

  • transaction details; and

  • any other information you choose to provide.

We may also collect certain information automatically when you use the Website, such as:

  • IP address;

  • browser type;

  • device information;

  • domain names;

  • access times;

  • referring website addresses; and

  • general usage information.

3. Information Collected Through Software Use

In connection with operation of our software, we may track customers who have purchased our software based on their email address when the application installs or updates from the Website. We use this information to support software delivery, verify authorized use, monitor unauthorized access to update or install functions, maintain service integrity, and provide customer support.

4. How We Use Information

We may use the information we collect to:

  • create and manage user accounts;

  • provide products, services, downloads, updates, and support;

  • process purchases and payments;

  • communicate with you about your account, orders, updates, and support requests;

  • send announcements, confirmations, newsletters, surveys, promotions, alerts, and other communications related to our products or services;

  • improve the Website, products, and services;

  • detect, prevent, and address fraud, unauthorized access, misuse, or security issues; and

  • comply with legal obligations and enforce our agreements.

We will not use your email address for unsolicited mail. Emails sent by us will be related to your account, your purchases, support, updates, or other products and services you have requested, or to communications you have agreed to receive.

5. Sharing Information with Third Parties

We do not sell or rent your personal information to third parties for monetary consideration.

We may share your information with trusted third-party service providers that help us operate our business and Website, including providers that assist with:

  • payment processing;

  • website hosting;

  • software delivery;

  • customer support;

  • communications;

  • analytics; and

  • other operational business services.

These third parties are permitted to use your personal information only as necessary to provide services to us and are required to maintain the confidentiality of your information.

We may also disclose your information when we believe in good faith that disclosure is necessary to:

  • comply with applicable law, legal process, or governmental request;

  • protect and defend our rights, property, Website, software, or users;

  • investigate fraud, security incidents, or unauthorized access; or

  • protect the personal safety of users or the public.

6. Cookies and Similar Technologies

Our Website uses cookies and related technologies to support website functionality, remember preferences, improve performance, gather statistics, and, where applicable, support marketing or tracking features.

When you first visit the Website, you may be presented with a cookie notice or preference tool that allows you to manage your choices regarding non-essential cookies.

Cookies used on the Website may include:

  • Functional cookies, which are necessary for the Website to work properly;

  • Statistics cookies, which help us understand how the Website is used; and

  • Marketing/Tracking cookies, which may be used to help measure or support marketing-related activity.

For additional details about cookie use, browser-based consent, and how to disable cookies, please review our Opt-out Preferences / Cookie Policy.

7. Privacy Rights and Opt-Out Choices

If you are a resident of Texas or another U.S. state with applicable privacy rights, you may have the right, subject to verification and legal exceptions, to:

  • request access to personal information we process about you;

  • request correction of inaccurate personal information;

  • request deletion of personal information;

  • request an overview or copy of personal information in a commonly used format;

  • opt out of certain uses of personal information, including certain processing that may be considered “sale” or “sharing” under applicable law; and

  • request limits on the use or disclosure of sensitive personal information where applicable.

Although we do not sell personal information for monetary consideration, we recognize that some disclosures may be treated as “sale” or “sharing” under certain privacy laws, including the Texas Data Privacy and Security Act (TDPSA). You may submit applicable privacy requests through our Website’s opt-out tools or by contacting us using the contact information below.

We may need to request additional information to verify your identity before processing your request.

8. Right to Deletion

Subject to applicable law and certain exceptions, upon receipt of a verifiable request, we will delete your personal information from our records and, where required, direct applicable service providers to do the same.

We may deny or limit a deletion request where retention of the information is necessary to:

  • detect security incidents or protect against malicious, deceptive, fraudulent, or illegal activity;

  • debug or repair errors;

  • comply with legal obligations;

  • complete transactions or provide requested services;

  • exercise or protect legal claims or other rights provided by law; or

  • make other lawful internal uses compatible with the context in which the information was provided.

9. Children’s Privacy

We do not knowingly collect personally identifiable information from children under the age of 13 through the Website.

However, our software may be used by organizations that maintain records within their own software databases, and those records may include personally identifiable information relating to children under 13. That information is maintained within the software environment for the customer’s operational purposes. We do not monitor that information for independent commercial purposes, and we do not share it except as necessary to provide the software, support services, comply with law, or protect the security and integrity of our systems and services.

Organizations using the software are responsible for ensuring they have appropriate rights and permissions to collect and manage information entered into their own databases.

10. Security of Your Personal Information

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, alteration, or disclosure.

Security measures may include:

  • SSL encryption for data transmitted through the Website; and

  • multi-level authentication measures used in connection with account or software access.

Even so, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. External Links

This Website may contain links to third-party websites or services. We are not responsible for the content, terms, or privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

12. Account Information and Registration

If you register for an account on our Website, you are responsible for maintaining the confidentiality of your password and account credentials. You are responsible for activities that occur under your account. If you believe your credentials have been compromised, you should contact us promptly.

We expect that information you provide to us will be accurate, current, and complete.

13. Email Communications

We may contact you by email to provide:

  • account-related notices;

  • purchase confirmations;

  • technical notices;

  • support communications;

  • product updates;

  • newsletters;

  • announcements;

  • surveys;

  • promotions; and

  • other information related to our products or services.

You may opt out of non-essential marketing emails by using the unsubscribe method included in those messages, where applicable.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide products and services, maintain account records, support software functionality, comply with legal obligations, resolve disputes, and enforce our agreements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If we make material changes, we may also provide notice by email, through your account, or by posting a prominent notice on the Website.

Your continued use of the Website after changes are posted means you accept the updated Privacy Policy.

16. Contact Information

If you have questions, comments, or requests regarding this Privacy Policy or our data practices, you may contact us at:

ARK Awana Record Keeping Software
4336 County Road 1114 W
Kilgore, TX 75662
United States

Email: ark@arkweb.org